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  • Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 3-5 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

  • Track Order

PAYMENT & ORDER

Currently, for safety and convenience, we prefer to accept credit card & Paypal as our main payment method.

Revise & Order Cancel: Within 2 hour upon placing order

To revise or cancel your order, please contacts us within 2 hour after placing order.

Notes: We are not always able to revise or cancel an order already dispatched. Orders has been dispatched will be treated in accordance with our Return policy

For most part of worldwide, the orders are supposed to reach your door. Please track the status of the parcel via the tracking number provided in email. Then, contact local post office for parcel if not received within expected shipping time. Finally, contact us for further information.

Notes: Shipping estimates are from day of shipping not from day of ordering. Customers are responsible for lost due to wrong shipping information.

Modifications

photomoonlamp.com reserves the right to modify this Web Site, and the rules and regulations governing its use, at any time. Modifications will be posted on the Web Site, and users are deemed to be apprised of and bound by any changes to the Web Site. photomoonlamp.com may make changes in the products and/or services described in this Web Site at any time.

DISCLAIMERS

Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of any item before purchasing. We are not responsible for any losses caused by improper use, such as overstretching, or being dyed. If parcels get lost due to the wrong shipping address provided by customers, we will not burden any losses. Under this condition, a refund will not be available.

GOVERNING LAW

(1) These terms and conditions are between the customer and Soufeel Jewelry Limited.

(2) The governing law in the terms of service should be governed by and construed in accordance with the laws of HK. 

Thanks a lot for your support and attention.

Under this agreement, the payment processing services for goods and/or services purchased on this website are provided by www.photomoonlamp.com, having its registered office at

photomoonlamp

Room D,10/F.,Tower A,Billion Centre,1 Wang Kwong Road,Kowloon Bay,Kowloon,Hong Kong.