Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 3-5 business days tracking information to become available.
Other Questions?
Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.
You can upload your own photo, your family's photo, your friend's photo to customize the plaque.
The removable base will allow you to change the photo if necessary.
Plaque material: acrylic
Plaque Size: 120mm*180mm(4.7in x 7.1in);
Includes hanging strips on the back, available for any song with a Spotify code.
If you have any further questions about the product, feel free to message me!
This item needs 3-5 business days to handcraft.
It can be used as a night light or indoor decor.
Spotify code plaques can be anniversary gifts, birthday gifts, Christmas gifts, Valentine's Day gifts, and etc, for lover, family and friends.
This item is covered by our 90-DAY RETURN policy.
Devoluciones los 90 días
90 DAYS Return/Exchange Policy
We support a 90-day return policy, if you purchase an warranty, you can extend this period to 180 days
Return & Exchange Service Procedure
STEP 1 Contact Customer Service and Request Return Detail. Email: cs@photomoonlamp.com
STEP 2 Customer will receive an email notification once your request is approved.
STEP 3 The customer packs the package and sends it.
STEP 4 Get Refund or Replacement after we receive the products.
FULL COVERAGE Return/Exchange Policy
The following reasons are covered by our 90 day FULL COVERAGE Return/Exchange Policy. (We will be responsible for the return postage fees and replacement fees)
1. The product customization information does not match or an error in customization.
2. We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
3. Unclear pictures rendering or lettering
4. Wrong or mismatched size.
NO RETURN & EXCHANGE
The following reasons are NOT covered by our 90 day return policy. We are not liable for these issues.
1. Products that exceed the return processing time limit (90 days after the order is signed).
2. The non-quality issue for personalized products.
3. Product damaged by misuse, mishandling, or poor maintenance.
4. Items that have been washed, worn, or soiled and damaged resulting from customer's handling. For safety and hygiene reasons, personal items such as underwear, swimwear, socks, etc.
5. Chose the wrong size for the product.
6. Personal Reasons due to personal taste, change of mind etc.
7. Partial returns or exchange of products from a set item is not acceptable.
Precautions for return and exchange
1. Items that are being returned should be new and unworn. They should be kept in its original condition in which you received them in.
2. Coupon codes expires after use and cannot be restored after return.
3. For personalized products, if you need to cancel or replace the product or replace the personalized content, you will have to pay 30% of the product price as the customization fee. (Special note: Even if you contact us immediately after placing the order to cancel/modify the order, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.)
4. We reserve the right to make any changes to this policy at any time. Notification of any changes will be posted on this page. If you have any questions about cancellations or any of our other policies, please contact our customer service.
this is the most beautiful product i’ve ever purchased in my life! i’m giving it to my boyfriend for christmas and i know he’s gonna love it. Ian was great with communication and let me know everything on time! thank you!! RECOMMEND!!
Kyra Allerton
This came out really nice! Can’t wait to give it to my boyfriend for Christmas. He is going to love it!
This photo doesn’t do it justice but I thought this would help any prospective buyers. Material being 3D printed send like it could be poor quality but when turned on the quality is crazy good and I love my little moon. It was a tad expensive but I do not regret this purchase!
I got this as a gift for my boyfriend and he loved it! The pictures were exactly as I sent them and seller was so easy to contact regarding any questions I had. It came out so cute! I would definitely recommend this product to anyone!
The personalized photo album fridge magnet is amazing! With clear photo printing, strong magnet, custom music movement playable, stylish design, and great as a gift, it's highly recommended for adding charm and sentiment to any space. Five stars!
This was the best gift I’ve ever purchased for someone. The seller was so responsive and understanding! I even marked it as a gift and they sent me the cute gift bag!! The pictures came out great!! I didn’t wanna post them for privacy reasons but definitely buy your camera roll keychain here! You won’t be disappointed!!!
Exactly what I was hoping for! The communication was crystal clear with fast shipping and the final product looks amazing. Couldn’t have asked for anything more :)
This cane out absolutely amazing. I got it for a friend who’s brother passed away and I gave it to her with their picture inside. she hugged me and wouldn’t let go It was so emotional yet beautiful. Thank u again.
So amazing, bought it for my best friends birthday and he was ecstatic about it. Perfect condition and it arrived very carefully wrapped. Such a fun gift for anyone.